Complaints Book (Libro de Reclamaciones)

Under the Peruvian Consumer Protection and Defense Code, you can file a claim or complaint here. When you submit it, your form gets its number, date and time, and a copy is sent to your email.

Your details

The details of the person filing the form. Fields without “(optional)” are required.

Full name

Identity document

DNI Foreigner ID card (CE) Passport

Document number

A DNI has 8 digits; a foreigner ID card or a passport has letters and numbers.

Phone(optional)

Address

Street, number, district and city.

We send the copy of your form and our response to this address.

I am under 18

Enter the details of your father, mother or legal guardian. The email above can be theirs: the copy goes there.

Name of your father, mother or legal guardian

Their identity document

DNI Foreigner ID card (CE) Passport

Their document number

Product or service

What your claim or complaint is about.

Service purchased

The tour or service your claim or complaint is about.

Booking code(optional)

It helps us find it faster. For example, PE-2026-00001.

Date of the service(optional)

Amount claimed (S/)(optional)

In Peruvian soles, if your claim is about an amount. A complaint about customer service has no amount.

Description of the service

Which service it was, when and for how many people.

Claim or complaint

What happened and what you are asking for, each in its own field.

Is it a claim or a complaint?

Claim Dissatisfaction with the product or service: it was not provided as offered, it was cancelled or you were overcharged. Complaint Dissatisfaction with how you were treated, not directly related to the service: poor customer service or nobody answered your messages.

Details

What happened, when and how. Include anything that helps us verify it.

Your request

What you would like us to do: for example, a refund, a new service or an explanation.

Review and submit

Check that everything is correct. When you submit, the form gets its number, date and time, and it can no longer be changed.

Filing a claim does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a complaint with Indecopi.

The provider must respond to the claim or complaint within 15 business days at most; this period cannot be extended.

Provider

Company name: NAUTICO GLOBAL E.I.R.L.
RUC (tax ID): 20615964701
Address: Jr. Hipólito Unanue N.° 353, La Victoria, Lima
Online store: nauticotravel.pe

What happens next

Number, date and time are assigned when you submit. You don’t need to write them.
A copy of your form in your email, and to print or save as PDF.
A response within 15 business days at most; this period cannot be extended.